Refund policy
For the refund policy;
Return, Refund & Replacement Policy
There was an issue with your order? Hereās how we make it right.
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REFUNDS & REPLACEMENTS
At PureVitaCare, your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, weāre here to help.
Damaged / Defective / Misprinted Items:
Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.
Packages Lost in Transit:
Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.
If the issue is determined to be our error, weāll cover the cost and either replace the item or provide a full refund.
To start a claim, email us at info@purevitacare.com with:
1. Your order number
Return, Refund & Replacement Policy
There was an issue with your order? Hereās how we make it right.
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REFUNDS & REPLACEMENTS
At PureVitaCare, your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, weāre here to help.
Damaged / Defective / Misprinted Items:
Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.
Packages Lost in Transit:
Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.
If the issue is determined to be our error, weāll cover the cost and either replace the item or provide a full refund.
To start a claim, email us at info@purevitacare.com with:
1. Your order number
2. A brief explanation of the issue
3. Clear photographs of the product and packaging
Once we review your claim, weāll notify you of the approval or rejection of your refund or replacement.
Approved replacements will be shipped within 3 business days.
Approved refunds will be credited to your original payment method within a few business days.
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REPLACEMENT / REFUND EXEMPTIONS
Refunds or replacements cannot be granted for the following:
Incorrect Address: If the address provided is deemed insufficient by the courier, the shipment will be returned to us. Customers are responsible for reshipment costs once an updated address is confirmed.
Unclaimed Shipments: Orders returned due to being unclaimed will incur reshipment costs.
Buyerās Remorse: We do not accept returns or issue refunds for change of mind.
Rejected by Customs: It is the customerās responsibility to comply with import regulations and pay any applicable customs fees. Refunds will not be issued for packages returned due to customs rejection.
Prepared but Not Yet Shipped: If an order is canceled after it has been prepared by our fulfillment team but before shipping, we cannot offer a cancellation or refund.
Product Discontinuation or Long Out-of-Stock: We do not provide compensation for marketing or related costs in cases where products become discontinued or are out of stock for an extended period.
Uncollected Carrier Deliveries: For orders shipped via FedEx or similar carriers, if the recipient is unreachable (due to incorrect address, missing/incorrect contact details, refusal to pay import duties/taxes, or other recipient-related reasons), the shipment may be abandoned or destroyed by the carrier. We cannot offer refunds, replacements, or reshipments in such cases.
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LATE OR MISSING REFUNDS
If you havenāt received your refund yet:
1. Check your payment account (credit card or PayPal) for processing delays.
2. Contact your credit card company or bankārefunds may take time to be posted.
3. If youāve completed these steps and still havenāt received your refund, email us at info@purevitacare.com for further assistance.
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ADDITIONAL INFORMATION
This policy is governed by and interpreted in accordance with the English language, regardless of any translations made for any purpose.